The 2022 Subaru Love Promise Customer and Community Commitment Award

The 2022 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

SUBARU_LOVE_PROMISE_HEART

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Ramsey Subaru dedicated locally to the Love Promise?

Ramsey Subaru is part of the Ramsey Auto Group, one of the leading automotive retailers in New Jersey. With 12 brands spanning 8 locations on route 17 in the northern New Jersey, the Ramsey Auto Group offers a large selection of today’s most popular new, used and certified pre-owned vehicles. Ramsey Auto Group dealerships have been honored with several outstanding achievements, such as the coveted Global NSSW Award, which honors dealerships that achieve and maintain the highest standards of performance in customer satisfaction globally. A staple in the community, Ramsey Auto Group has donated over $1 million in goods and services to local organizations and events, such as the Ramsey Police Dept, Ramsey Day, Ramsey Summer Concert Series, the Bergen Bike Tour, local food and clothing donations and more. The group has been supporting their family and friends in the town of Ramsey for years and in turn, the community continues to support Ramsey Auto Group.

Ruff Rescue

The National Wildlife Foundation, Woodcliff Middle School

Reed Academy

Leukemia & Lymphoma Society, Morristown Medical Center

Did Ramsey Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Ramsey Subaru

Subaru and Ramsey Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

OUTSTANDING service even in a tough market - Yubal A

My name is Yubal Alvarado and my wife and I had the pleasure of purchasing our car with the assistance of Larry Gantt Jr. on Wednesday, September 6. We wanted to express our appreciation for the excellent customer service we received. If we were to describe our experience with Larry using only one word, it would be "OUTSTANDING." Larry was professional, sincere, warm and inviting from the start. During our three-day experience with Larry, never did we feel that he was being pushy or had an agenda. He was transparent and upfront with us from the get-go. He patiently explained in detail what the purchasing experience would entail and showed us the different options that were available to us. He consistently asked us if we needed clarification and whether we had any questions. When he perceived that we were going over our budget, he tactfully showed us alternative options that fit our budget and our needs. In addition, Larry was always on time and ready to assist us for our scheduled appointments. Talk about making the customer feel like priority! That was amazing!

OUTSTANDING service even in a tough market

Max has found a home, with thanks to Subaru! - Aubrey D

Finally, this October, came the moment that Max had waited over a year for! Max's new mom came through the doors at RBARI and in an instant, Max’s life was transformed. Our community responded to October Subaru Loves Pets promotions with more adoptions than ever! Max is an independent, highly intelligent Shiba mix who was searching for the right match. He was surrendered to RBARI from his previous home who could not meet his needs after a death in the family. When Max came to RBARI, he desperately needed training – he didn’t walk on leash and was extremely fearful. Max got along well with other dogs who modeled appropriate behavior to him. After several months of training with staff, he was comfortable being touched and leashed, which was an amazing thing for Max, as he began going on even more hikes and car rides! Max was very loyal with his people, but still guarded his food, belongings, and space. Max needed a very specific home – adult only with the commitment to his continued training. As Max was very selective and took great amounts of time and skill to interact with, Max was at RBARI for almost a year. We began to think that Max may become a resident sanctuary dog until an amazing previous adopter named Judy saw Max and reached out! Judy is an avid animal rescuer of “hard to place” dogs – those dogs that otherwise would not have had a second chance. Judy had adopted several dogs from us in the past who had expressed challenges that prevented them from easily getting adopted. When she learned about Max and his special behavioral needs, she felt that he might do well with her home environment, as it was just her and her other dogs at home with wide open spaces and little stressors. We knew that if anyone could give Max the chance that he needed, it would be Judy. With thanks to Subaru’s commitment to loving pets, Max, Judy and “the pack” are doing GREAT! After fostering him for a year, despite the many bumps along the way, Judy decided to officially adopt him and make him a member of her pack! They have settled into their new pack and routine. Judy is still working with Max on his training and knows he consistency will be the key to success, but she just knew that this was the right place for him to spend the rest of his life! Happy life Max, and thank you Subaru for being such a special part of their journey to find their forever home!

Ramapo-Bergen Animal Refuge, Inc.
Max has found a home, with thanks to Subaru!

Ramsey Subaru went above and beyond! - Harry M

To: Mr Mantell and Mr Clayton: I purchased a 2015 Subaru Forester from your salesperson Larry Gantt Oct 1st 2021. His personality is over and above, as he spent a lot of time explaining ALL the new items on the vehicle and how they worked. He was not pushy, overbearing but was consistent with all he presented and friendly with all that he had to say. Yes, I love the car he sold me and he made me understand WHY with the ease of a neurosurgeon doing an operation. I do think you'll never have a people problem with his good charm/looks and fluent ability to talk and listen to the customer. He was very attentive and assured me if there were a problem he would help, of which he kept his word. He is like the conductor of a train > your dealership cannot progress without his ability to make sales. In plain words, Larry Gantt is simply very good at what he does, and I approve whole heartedly to be a good repeat customer. I drive for Uber with a 4.97 rating and am a diamond member and its a pleasure to drive this SUBARU! Back to Mr. Larry Gantt Jr- best you keep him. He has erased the stigma of going to a dealership from past experiences. From what I have observed, your Subaru dealership is un with efficient personell, from sales to the service dept. Sales area people always smiling as they acknowledge with a nod to potential customer with a salesperson. In closing Larry Gantt Jr completes your fine dealership! :) Thank you, Harry Mavigliano Satisfied Customer

Ramsey Subaru went above and beyond!

Subaru Loves Pets and Paws In The Park!!!! - Josh J

The back story ..... Passaic County NJ hosts an annual Paws In The Park event that honors and supports the Passaic County K-9 teams for all their hard work and dedication for their unwavering protection of their communities. Ramsey Subaru participated in the October 2021 festivities at Goffle Brook Park in Hawthorne, NJ, and the response couldn't have been more electric and fun! Following is a heartfelt THANK YOU to Ramsey Subaru from Passaic County for their love of the animals, this cause and their participation in the event: "We wanted to send Subaru and the two gentlemen from the Ramsey dealership a great big THANK YOU for spending the day with us at our annual Passaic County Paws In The Park event on October 9, 2021. We really wanted Subaru there because of all they do for animals and, as we are all aware, Subaru is "dog approved!!” The two employees from the dealership, who manned the table, could not have been nicer. They had a huge crowd around their table all day long shopping for pet accessories for their animals, which were set up in the cars that were on display. They did a great job and we very much appreciate Ramsey Subaru for being a part of our event. We are all hoping you join us again next year!!"

Ramsey Subaru
Subaru Loves Pets and Paws In The Park!!!!

Thank you for helping your neighbors in need! - Erin S

Ramsey Subaru reached out about planning a food drive for the Community FoodBank of NJ and was able to donate about 50 lbs of food which translates to 42 meals! Thank you all for your help and support! More than 1.2 million people in New Jersey (1 in 7) are projected to be food insecure. Over 760,000 of them live in CFBNJ’s service area, which encompasses 15 of New Jersey’s 21 counties. We have always depended on food donations for most of the food we distribute. But because of COVID, food donations are down significantly. Your sponsorship is greatly appreciated! Kind regards, Erin Silva of CFBNJ

Community FoodBank of NJ
Thank you for helping your neighbors in need!

Ramsey Subaru Always Steps Up! - DYLAN R

I cannot put into words how amazing Ramsey Subaru has been to me and my family, but I'll give it a go. The first car I ever purchased on my own was a Certified 2006 WRX from Ramsey Subaru. I was about 18 or so, and buying your first car could certainly be daunting, but not with Ramsey. I found the car on their website and called with my interest; they were able to get me an appointment the same day! They walked me through every step of purchasing the vehicle and before I knew it I had my first car, as easy as could be! Years later I ended up trading in my WRX for a brand new 2017 STI, Excited was an understatement, not only for the new car, but to go back to Ramsey Subaru. The staff is just as excited to help, as you are to get the vehicle. The moment you walk in people are eager to help you, but not at all in a pushy way. When I walked in, I was greeted by the wonderful staff and a new remodeled building! I suppose they had recently remodeled and it looked AMAZING. The service building used to be in the same place as sales, and they had informed me that along with the new update to sales, they built a brand-new state of the art service center to better accommodate their customers! Alex was the sales associate who helped me get my new vehicle and if you could believe it, this time was even easier. With the remodel there was so much more space for the staff and it felt great. Again, Ramsey made it such an enjoyable process that ends with a brand-new car! After that STI lease, I had gotten a Jeep Wrangler, as soon as I did, I couldn't help but miss my Subaru. One year into my 3-year lease, I couldn't stand the car I was in; I called up Ramsey Subaru to see if there was ANY way that they could help me with my tough predicament; I still had a long way to go on the current lease I was in. After explaining my current situation, they told me to come by and they would see what they could do. That being said, right now, hardly any dealerships have cars with Covid going on, and if they do, they prices are crazy. I sat down with Alex and Clayton and they were determined to help me. The lease I was in, was with a bank who did not allow Subaru to buy out my lease; With that, most places would have told me that information and send me on my way, not Ramsey. Clayton walked me through every step to have my lease bought out, and provided me with all of the information I would need to do so. Along with helping me find a way out of that car, they also ordered me the EXACT Lapis Blue Pearl WRX that i wanted! They walked me through the ordering process, gave me an estimate of when it would come, and what my payments would be. The price was very fair, and what a breath of fresh air not to have to bargain for a good deal like I did with my Jeep. The car came early and I can't thank Alex and Clayton enough for helping me out of this situation. When we came to pick up my beautiful new car, my wife came with me, who was in a sticky situation with her lease as well. I'm sure by now you can guess that no problem was too big for the sales team at Ramsey Subaru; They were able to get her out of her lease and order a brand-new Outback for her! I cannot write on that car, as it is in transit, but couldn't wait to sing the praises of Ramsey Subaru! I have never felt better about purchasing a car, and my wife will tell you the same. They didn't have to help us the way that they did, but it never felt like an inconvenience, they were genuinely happy to help us out of our situation! I recommend Ramsey Subaru to everyone and anyone, especially if you want a stress-free process! I LOVE my new car and my family and I are customers for life!

Ramsey Subaru Always Steps Up!

Thank you Ramsey Subaru for your support! - Avery H

At the end of last year, my husband and I walked into Ramsey Subaru to lease a new Crosstrek plug-in electric hybrid. In talking with the Sales Manager, Clayton Mantell, we wound up telling him about the charity we had founded – Maasai Girls Fund – which sends Kenyan girls to boarding school instead of getting married off to older men at age 11 or 12.We drove off in the Crosstrek, thinking that was the end of the story. Imagine our surprise when, a week later, we got a personal check from Clayton on behalf of Ramsey Subaru to Maasai Girls Fund – for $2000!! That’s enough to send five of our girls to school for an entire year – complete with tuition, room and board, books and uniforms! And that wasn’t the end of it – in 2021, Ramsey Subaru will be featuring a donation box and info sheets about Maasai Girls Fund at the reception desk in their showroom. That should encourage further donations. We are so grateful to Ramsey Subaru for encouraging this kind of charitable activity among its employees. And special thanks to Clayton Mantell for acting so decisively and generously. Avery Ann HartFounder/Co-president, Maasai Girls Fund

Thank you Ramsey Subaru for your support!

Thank you Ramsey Subaru for your support! - Clayton M

Dear Ramsey Subaru, Thank you for your continued support! Just wanted to share the story of Abby and Ruby. These gals are 11 year old bonded sisters who were with RBARI for over a year before adoption. These sweet rat terrier girls were surrendered when their elderly owner was no longer able to care for them. Abby is very sweet and outgoing, while Ruby is a bit more shy and relies on Abby for confidence. Being seniors and a pair, it was challenging to find a home for these gentle girls who were looking for a quiet retirement home to live out their golden years. Finally, this October, came the moment that Abby and Ruby had waited so long for! Their new mom came through the doors at RBARI, with thanks in part to Ramsey Subaru's October adoption event. Our community responded, as we shared that during the month of October, thanks to Ramsey Subaru, all adoptions had a double impact! Not only would families change the world for a homeless pet in need, but they would pay it forward and help save more lives! With thanks to Ramsey Subaru’s commitment to loving pets, Abby and Ruby are doing GREAT! They have settled right into their new home, getting along with their new kitty friends, and are a pleasure for their new mom! Happy life Abby and Ruby, and thank you Ramsey Subaru for being such a special part of their journey to find their forever home. Thank you! Megan Brinster Executive Director Ramapo-Bergen Animal Refuge, Inc.

Ramapo-Bergen Animal Refuge Inc
Thank you Ramsey Subaru for your support!

48 Hours of Tri State - ROBERT M

Dear Ramsey Subaru, I just wanted to say thank you for your generous donation for the 19th Annual 48hrs of Tristate Subaru Enthusiasts Charity Drive. This year with your help we have raised $42,000 and counting for Make-A-Wish. As always the money goes directly a long way in granting wishes for children between the age of 2 ½ and 18 facing life threatening diseases. Thank you, 48hrs of Tristate Sponsorship Committee

48 HOURS OF TRISTATE
48 Hours of Tri State

Ramsey Subaru - Lisa G

Community Impact: Ramsey SubaruEvery parent wants the best for their child whether that child is 2, 22, or 42. That driving need is what led Ramsey Subaru owner’s Beth and Arthur Picciano to REED Academy, a private, non-profit school in Bergen County, New Jersey, for individuals with autism ages three to 21. Like so many other parents, they were desperate to find the right education for their young daughter.While their daughter graduated from REED Academy over a decade ago, Beth, Art, and the entire Ramsey Subaru team have remained a steadfast partner and an integral part of REED’s DNA. “REED has given my family so much over the years, and early on I felt it was my job to give back,” Beth has explained. “We are all part of this community, brought together because of a common goal—and each of us can contribute different things to keep the community strong and help it grow.”New Jersey has the highest rates of autism in the country, with a staggering rate of 1 in 34.Through numerous initiatives, Ramsey Subaru has stepped up in support of REED and the autism community at large. In 2008, the team helped to launch Go the Distance for Autism, North Jersey’s largest charity cycling event. Since its inception, the annual family-friendly event has raised over $7 million, which has benefitted four leading programs for individuals with autism (REED Academy among them). At REED, Go the Distance for Autism funds have gone directly to ensuring we have the latest communication-enabling technology for students, securing save transportation for students into the community, and providing life-saving swim instruction. Beyond their generous sponsorship, Ramsey has rallied the local community year-after-year to ride, donate and volunteer. Their support hasn’t stopped there. As the 4th-time recipient of Subaru’s Share the Love program, their donations have gone far in helping REED move beyond the school setting to support adults with autism. At age 21, public resources for this population virtually disappears. They’re no longer eligible for state-funded education, and adult programs and services are few and far between. Without daily assistance, these young men and women can lose their acquired skills—from daily care habits like making their own lunch and getting dressed by themselves to crucial life skills like language. Support for this population is critical. In 2018, thanks to the generous support from Ramsey Subaru, REED launched is first day program offering clients pre-vocational and vocational training, volunteer and paid employment opportunities, community integration, peer mentoring and assistance with daily life skills.And this summer, our partnership has truly gone full circle as Beth and Art’s daughter joined REED’s college internship program! Thanks to the entire Ramsey Subaru team, and their unwavering commitment, we can continue to support individuals with autism throughout their lifetime so that they can learn, live, work and thrive in their communities.

Reed Next
Ramsey Subaru